Raúl Castañón is a senior research analyst in the 451 Research technology research group within S&P Global Market Intelligence.Full Bio
Raúl Castañón is a senior research analyst in the 451 Research technology research group within S&P Global Market Intelligence. He contributes to both the Customer Experience & Commerce and Workforce Productivity & Collaboration channels, focusing on business communications and collaboration and the digitization of the employee and customer experiences.
Raúl’s areas of concentration include communications platform as a service, contact center as a service, unified communications, collaboration and enterprise messaging, conversational AI, speech technologies, chatbots and intelligent assistants.
Raúl arrived at S&P Global Market Intelligence through its 2019 acquisition of 451 Research. Prior to 451 Research, he was a product manager at EMOSpeech, a startup focused on speech emotion recognition technology. At Comverse Network Systems, he gained significant experience in product marketing working with tier 1 mobile operators to define strategy, pricing and business models for voice and data products. Raúl is widely quoted in the top-tier press, including publications such as Business Insider, CIO, Computerworld, Fortune, The Information and Wired.
Raúl holds a holds a bachelor’s degree from ITESO University in Guadalajara, México; a certificate in telecommunications from ITESM Mexico City; and an MBA from the Fuqua School of Business at Duke University.Minimize
Telcos could transform CPaaS market with significant growth forecast in eme
Introduction Like many technology segments, communications platform as a service (CPaaS) — comprising vendors that provide developers with embeddable communications capabilities for their applications — faces numerous challenges including labor shortages, rising interest rates and inflation. However, our recent 451 Research CPaaS Market Monitor data shows strong potential for c...
CPaaS enablement and the market opportunity for telcos, communication servi
Introduction Communications PaaS (CPaaS) — a segment comprising vendors that provide APIs, software-development kits, and libraries intended to allow developers to integrate voice, video, chat and messaging communications into their web and mobile applications — could grow at a CAGR of 21% through 2026, according to 451 Research's CPaaS Market Monitor 2023. Despite macroeconomi...
Trusted communications emerge as a critical requirement for digital custome
Introduction In December 2022, the U.S. Federal Communications Commission — which regulates interstate and international communications by radio, television, wire, satellite and cable in the U.S. — proposed a $300 million fine over an alleged auto warranty robocall scam. The scheme, involving more than five billion unsolicited calls to more than 550 million wireless and residen...
