CCPA Privacy Request Metrics

* Denied requests include all non-valid requests. Requests may be denied because the requestor could not be verified or the request was incomplete or unclear and not enough information was provided to fulfil the request.

** Substantive response means the final message fulfilling the request or notifying the requestor that the case has been closed or denied.

*** Request to delete include also info requests that were assigned both the category "Data Deletion" and "Info request"

**** Requests to opt out of sale also include Data deletion requests and Info requests that were assigned different categories (i.e. data deletion; do not sell and info requests, opt-out of interest based ads