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Summary
Insights gathered during Q1 for 451 Research’s US Tech Demand Indicator, a composite view of intent to spend on technology, show 2024 starting on a positive overall attitude among businesses and consumers toward tech spending, and a continuation of a upward trend dating back more than a year. Results also highlight the significant role that business interest in artificial intelligence and data analytics technologies are playing in driving that spend, including toward core IT resources like cloud infrastructure and information security tools.
In this webinar, analysts from 451 Research, part of S&P Global Market Intelligence, will discuss the most recent findings from the Tech Demand Indicator, and the potential impact on technology market performance, as well as providing a more detailed view of intents and impacts on specific segments of the technology landscape.
Speaker
S&P Global Market Intelligence
Sheryl Kingstone
S&P Global Market Intelligence
Research Director, 451 Research
Sheryl Kingstone is head of the software experiences group, which includes the Workforce Productivity & Collaboration, Customer Experience & Commerce, Fintech and Macroeconomic research channels at S&P Global Market Intelligence. As a researcher, Sheryl tracks how businesses are spending on technology for the experience economy and how customer experience is a catalyst for digital transformation.
Specifically, she oversees the company's coverage of a variety of customer experience data-driven software markets spanning advertising technology, marketing, sales, commerce and service. She also is responsible for both consumer spending and IT tech spending research products.
Before joining S&P Global Market intelligence via acquisition, she consulted with several enterprise software companies and worked at companies in the enterprise data replication, transformation and database software market.
As a recognized thought leader with more than 25 years of experience in customer experience technologies, Sheryl was awarded the CRM Influential Leaders Award and was also the first female to be inducted into the CRM Hall of Fame.
Sheryl holds a Bachelor of Science degree from the University of Massachusetts and a Master of Business Administration degree from Simmons College.
S&P Global Market Intelligence
Liam Eagle
S&P Global Market Intelligence
Research Director
Liam Eagle is a research director and head of Voice of the Enterprise (VotE) and Voice of the Service Provider practices of 451 Research
Liam Eagle is a research director and head of Voice of the Enterprise (VotE) and Voice of the Service Provider practices of 451 Research, a technology research group within S&P Global Market Intelligence. As head of VotE, he leads the production of enterprise survey research, and with Voice of the Service Provider, he leads surveys on IT decision-making within service provider organizations.
His research focuses on service providers, with an emphasis on cloud, hosting and managed services, and how those service providers acquire, build and deliver the related technologies.
Liam’s areas of focus include broad enterprise technology strategy (via the Digital Pulse surveys), the service provider role in technology distribution and enterprise technology transformation (via the Voice of the Service Provider surveys), as well as how cloud and other technology vendors support service providers via partner programs.
In more than 20 years covering the technology services market, Liam has closely followed many of the trends that have shaped the business, platforms and partner ecosystems involved. He holds a bachelor’s degree in journalism from Ryerson University in Toronto.
S&P Global Market Intelligence
Malav Parekh
S&P Global Market Intelligence
Research Analyst
Malav Parekh is research analyst on the Voice of the Customer team of 451 Research, a technology research group within S&P Global Market Intelligence.
Malav Parekh is research analyst on the Voice of the Customer team of 451 Research, a technology research group within S&P Global Market Intelligence. In this role, Malav studies the impact of macroeconomic factors on businesses and technology adoption, covering topics such as connected devices, IT spending intent, cloud adoption, digital transformation, and environmental, social and governance.
Additionally, he is one of the analysts on the Technology Spend Intent Indicator product and member of the DRIVE DEI leadership group.
Before joining the TMT group, Malav worked as industry editor for S&P Global Market Intelligence’s News team, leading a global team of editors and journalists in covering the global consumer industry with a focus on Asia-Pacific. During his seven years with the MI News team, he managed news coverage and newsletters in the TMT, automotive, consumer, and food and beverage sectors. He has 16 years of editorial experience.
Malav received a Bachelor of Science degree in physics from St. Xavier’s College, Gujarat University.
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