451 Research Podcast — 23 Feb, 2021
Listen: Next in Tech | Episode 3: Transformation of Customer Experience in 2020
Host Eric Hanselman is joined by Sheryl Kingstone, who leads 451 Research's customer experience and commerce research, to discuss the changes to customer experience as a result of impacts from COVID-19 including the dramatic shift to mobile and how businesses are rethinking their customer experience journey. Recorded in December of 2020.